When Conveying Negative News You Should Always ________

question 145

Multiple Choice

When conveying negative news you should always ________.

• A) use the indirect approach
• B) close on a positive note
• C) offer a sincere apology
• D) open with a neutral, noncontroversial statement

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Definitions:

Needs

Fundamental human requirements, including physical, social, and psychological necessities, essential for well-being.

Cognitive Processes

The mental actions or processes involved in acquiring knowledge and understanding through the senses, experience, and thought.

Value

The importance, worth, or usefulness of something, often influencing decisions and behavior.

Work Outcomes

The results or consequences of work performance, including productivity, job satisfaction, and turnover rates among employees.