Lara Is Responding to a Customer Who Complained That His

question 4

Multiple Choice

Lara is responding to a customer who complained that his broadband service was down for two days during a recent storm and that he missed out on some important business communications as a result. Which of the following lines reflects the best way in which Lara can apologize to this customer?

• A) I am shocked and dismayed that you had to go through this.
• B) I take personal responsibility for the inconvenience caused to you.
• C) I am sorry that the company could not get your service back up more promptly.
• D) I am sorry to hear of your difficulties.

Identify the difference between verbal and nonverbal communication and their roles.

Recognize the significance of space and proxemics in human interactions.

Appreciate the psychological and emotional aspects influencing communication.

Identify different cultural contexts of communication and how they affect interpersonal relations.

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Definitions:

Internet Gambling

The act of placing bets or wagering on games of chance through the internet.

Legalization

Refers to the process of making certain actions, substances, or behaviors legally permissible under the law.

Unsettled Issue

A matter or dispute that has not been resolved or decided upon.

Wild Frontier

A term used to describe uncultivated, unexplored, or remote areas that are often romanticized for their lawlessness and potential for adventure and discovery.