Himani, a Manager at a Large Hotel and Convention Center

question 80

Essay

Himani, a manager at a large hotel and convention center, has drafted the following message to inform a customer that the ballroom that he wanted to rent for a company party is not available for the dates he had requested, but that larger ballrooms are available.
Using the general guidelines for writing negative messages, rewrite this message so that it is more effective in taking the sting out of the bad news, ensuring its acceptance, and in maintaining goodwill.
We regret to inform you that Ballroom A, which you had requested for an office party on 6 June, 2011, is not available. However, other ballrooms are available, except that they are much larger. Please contact me at 555-123-7891 for more information or to make a booking.

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Definitions:

Eliminate Distractions

The process of removing or reducing disturbances or interruptions that hinder focus or productivity.

Relationship Maintenance Strategy

Actions or behaviors used in a relationship to ensure its continuity, satisfaction, and health over time.

Positivity Strategy

involves using affirmative and constructive communication or actions to foster positive interpersonal relationships.

Suppressing Complaints

The act of intentionally holding back or not expressing dissatisfaction or grievances in order to avoid conflict or maintain harmony in relationships.