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What Are the Four Steps an Organization Must Take to Respond

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What are the four steps an organization must take to respond effectively to rumours and negative information in a social media environment?


Definitions:

Monopolistically Competitive Firm

A company that operates in a market structure characterized by many firms selling products that are similar but not identical, allowing for some degree of market power and product differentiation.

Market Share

The market share that a certain company or product possesses within the industry.

Product

Any item or service offered for sale, capable of satisfying a customer's need or want.

Product Differentiation

A marketing process that showcases the differences between products. Differences may be real or perceived and are often used to compete in the market.

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