Which of the Following Is a Guideline for Granting Claims

question 120

Multiple Choice

Which of the following is a guideline for granting claims and requests for adjustment when the customer is at fault?

• A) Try to discourage future mistakes without insulting the customer.
• B) Always apologize, even when the customer is at fault.
• C) Start from the assumption that the information the customer provided is incorrect.
• D) Clearly point out that the customer is at fault.

---

Definitions:

Lateral

Positioned at or relating to the side.

Angiocardiogram

An imaging test that uses X-rays to take pictures of the blood vessels in the heart.

Thermogram

A visual image recorded by capturing the heat patterns and temperatures of an object or body, often used in medical diagnosis and environmental studies.

Sonogram

An image produced by ultrasound waves used for examining internal structures of the body.