When Responding to a Claim When Your Company Is at Fault

question 2

True/False

When responding to a claim when your company is at fault, you should not take or assign personal responsibility for setting matters straight.

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Definitions:

Bad News Message

Communication that delivers unfavorable or disappointing information to the recipient.

Direct Format

A straightforward and clear approach in writing or layout that presents the main point or conclusion at the beginning.

Handling Bad News

Techniques or strategies used to communicate unfavorable information in a way that minimizes negative reactions.

Indirect Format

A communication approach that first presents supporting details before getting to the main point or request.