Which of the Following Statements Would Best Replace the Opening

question 63

Multiple Choice

Which of the following statements would best replace the opening of the above message?

• A) I am a regular customer at Kian and have always enjoyed the interactive shopping environment and modern and functional designs in your stores.
• B) I was always a huge fan of the furniture at Kian and have bought several products from your stores. However, I am very disappointed with my new purchase.
• C) Some pieces of a bookcase that I recently bought from your store broke during assembly. Please arrange to give me a complete refund of the price of the bookcase or a voucher for the same amount.
• D) I expect a full and complete refund or voucher for the price of the bookcase that I recently bought. Considering that it broke during assembly and is useless to me, don't you think that my request is only fair?

---

Definitions:

Fate

The development of events beyond a person's control, regarded as predetermined by a supernatural power.

Smiles

Facial expressions formed primarily by flexing the muscles at the sides of the mouth, often expressing happiness or pleasure.

Underlying Emotion

The fundamental feeling or affect that lies beneath an individual's immediate emotional response or expression.

Alarm Phase

The initial stage of the body's response to stress, activating the fight or flight response and preparing the body to face a threat.