To Grant a Claim When the Customer Is at Fault

question 56

True/False

To grant a claim when the customer is at fault, try to discourage future mistakes without insulting the customer.

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Definitions:

Sensory Memory

The shortest-term element of memory, which acts as a buffer for stimuli received through the senses, lasting up to a few seconds.

Retain Information

The capacity to remember or hold onto information over time.

Ended

Having come to a conclusion or termination; the final point of something.

Phonological Loop

A component of the working memory model that deals with auditory information, allowing us to retain and manipulate spoken and written material.