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Which Statement Is Correct

question 62

Multiple Choice

Which statement is correct?


Definitions:

Service Failure

A situation where a service does not meet the customer's expectations, leading to dissatisfaction.

Follow-Up

An action taken to ensure a previous communication has been understood, or to check the progress of an activity.

Written Message

Information or communication expressed in the form of text and transmitted through written mediums.

Promotes Goodwill

Activities or actions that enhance friendly, cooperative, and positive relations between individuals or groups.

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