TABLE 1-1 The Manager of the Customer Service Division of a Major

question 94

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the possible responses to the question "Out of a 100 point score with 100 being the highest and 0 being the lowest, what is your satisfaction level with the DVD player that you purchased?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) an interval scale variable.
• D) a ratio scale variable.

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Definitions:

General Ledger

The master set of accounts that summarize all transactions occurring within an entity, used to prepare financial statements.

Production Costs

Expenses directly related to the manufacture of goods, including materials, labor, and overhead.

Net Realisable Value

The estimated selling price of an asset in the ordinary course of business minus any costs associated with its sale or disposal.

Conversion Costs

The combined costs of direct labor and manufacturing overheads incurred in converting raw materials into finished goods.