Retailers Are Always Interested in Determining Why a Customer Selected

question 132

Multiple Choice

Retailers are always interested in determining why a customer selected their store to make a purchase. A sporting goods retailer conducted a customer survey to determine why its customers shopped at the store. The results are shown in the bar chart below. What proportion of the customers responded that they shopped at the store because of the merchandise or the convenience?

• A) 35%
• B) 50%
• C) 65%
• D) 85%

---

Definitions:

Helping Relationship

A professional connection where one individual assists another in making changes or improvements in their life, often found in counseling or social work.

Preinteraction

The phase before direct interaction with a patient or client begins, involving preparation and gathering information.

Termination

The process or act of bringing something to an end or being brought to an end, such as employment or a medical treatment regimen.

Active Listening

A way of listening and responding to another person that improves mutual understanding, involving full attention and engagement with the speaker.