TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 127

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, what is the smallest level of significance at which the null hypothesis will still not be rejected?

• A) 0.05
• B) 0.10
• C) 0.3625
• D) 0.7250

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Definitions:

Lysosomes

Membrane-bound organelles in the cytoplasm of most cells containing enzymes that break down biological polymers.

Golgi Apparatus

A cell organelle that modifies, sorts, and packages proteins and lipids for transport or secretion.

Mitochondria

Organelles within cells that produce energy through the process of cellular respiration.

Energy Output

The amount of energy produced and released by a process or system, such as during physical activity or by a power plant.