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TABLE 10-13 The Amount of Time Required to Reach a Customer Service

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TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
TABLE 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.    -Referring to Table 10-13, suppose α = 0.10. Which of the following represents the result of the relevant hypothesis test? A)  The alternative hypothesis is rejected. B)  The null hypothesis is rejected. C)  The null hypothesis is not rejected. D)  Insufficient information exists on which to make a decision.
-Referring to Table 10-13, suppose α = 0.10. Which of the following represents the result of the relevant hypothesis test?


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Adjusting Entry

Refers to adjustments made in the books of accounts to record expenses or revenues that have occurred but are not accurately represented in financial statements.

Write Off

The act of removing an asset from the financial statements due to its impairment or irrelevance, recognizing it as a loss.

Estimated Bad Debts

An account on the financial statements estimating the amount of receivables that a company does not expect to collect.

Percentage of Sales Method

An accounting technique used to estimate bad debts or the allowance for doubtful accounts based on a predetermined percentage of sales.

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