Bryant Got a Job Working at the Local Amusement Park

question 17

Multiple Choice

Bryant got a job working at the local amusement park for the summer.He works in the Heights of Horror-a haunted hotel themed thrill ride.When he was assigned there, he thought it would be much better than working in the children's section where he'd have to be happy and smile all the time.However, he's finding the requirement to scowl and be generally dark and foreboding to customers to be exhausting and he often leaves work in a bad mood.This is an example of _____________.

• A)Emotion work
• B)Emotion labor
• C)Display rules
• D)Surface acting

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Definitions:

Ambiguous Messages

Communications that can be interpreted in multiple ways due to unclear or vague language, leading to confusion or misunderstanding.

Redundancies

The presence of duplicate elements or unnecessary repetitions in content or processes.

Formal Report

A document that presents information in a structured format for analysis and provides specific recommendations for future actions.

Policy Implementation

The process of putting into effect or enacting policies decided by an organization or government.