Sharon Is About to Follow-Up by Making Phone Calls to the Accounts

question 78

Multiple Choice

Sharon is about to follow-up by making phone calls to the accounts which she closed a couple of weeks ago.Which of the following pieces of advice would you give to her regarding following-up on the phone?

• A)Focus on the business and not the relationship
• B)Just start talking about anything to keep the conversation engaged
• C)Take charge of the conversation as you do not need to listen to the customer
• D)Ask for referrals in an active way
• E)Set aside a time of a day to follow-up

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Definitions:

Brains

The complex organ in living organisms responsible for controlling bodily functions and enabling thought, memory, and feeling.

Masculine Listening Style

A listening approach often characterized by a focus on problem-solving and obtaining information, rather than empathy or emotional support.

Gender

Socially learned and reinforced characteristics that include one’s biological sex and psychological (feminine, masculine, or androgynous) characteristics.

Speech Rate

The speed at which a person speaks, which can affect the listener's ability to process and understand the spoken words.