The Textbook Identifies Several Barriers That May Prevent Customers from Providing

question 89

Multiple Choice

The textbook identifies several barriers that may prevent customers from providing a salesperson with referrals.Which of the following are NOT identified as barriers?

• A)clients do not want friends to think they're being talked about
• B)client sees the salesperson being too good at his/her job
• C)client believes in the product but not the salesperson
• D)client does not believe the salesperson will be in their role in the future
• E)client does not benefit directly from providing the salesperson with the referral

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Definitions:

Initiative

A willingness to take charge or begin actions independently.

Guilt

An emotional state that arises from the realization or belief that one has committed an error, offense, or violated a moral standard.

Psychoanalytic Work

involves the application of psychoanalytic theories and techniques to explore and treat the unconscious motivations and conflicts underlying mental disorders.

Anna Freud

A pioneering child psychologist and the daughter of Sigmund Freud, known for her contributions to psychoanalysis, particularly regarding the ego and its mechanisms of defense.