Martin Is Currently Doing a Sales Call at a Hotel

question 65

Multiple Choice

Martin is currently doing a sales call at a hotel and the General Manager has just informed him that it takes approximately three minutes for a single guest to check-in using the current system.Martin swiftly replies by asking "Did you know that using our ID scanners integration with your current system you can improve that time to 15 seconds per guest, which will lead to better customer satisfaction." In this example, Martin is:

• A)Focusing on he can make money by making a successful sale
• B)Connecting to his client at an emotional level
• C)Helping his client understand that a better situation exists
• D)Changing his clients' emotional level
• E)Creating little value for his client

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Definitions:

Rent-Seeking Individuals

Persons or entities that seek to increase their own wealth without creating new wealth or value, often through manipulation of the political environment.

Online Money-Lending Site

A digital platform that connects borrowers with lenders, facilitating loans and financial transactions over the internet.

Prospective Lenders

Individuals or financial institutions that are potential sources of loans or financial backing, still in the consideration or evaluation stage.

Human Capital

The collective skills, knowledge, and abilities of an organization's workforce, regarded as an economic asset.