Lin Is Performing a Sales Call at a Start-Up Company

question 69

Multiple Choice

Lin is performing a sales call at a start-up company.Upon asking enough probing questions, the customer reveals that they are really tight on their allocated budget for her company's product and they may not be able to fully afford them all.After gaining this information, Lin tells them that, "I can understand how you are feeling, as our company was also a start-up and we faced similar challenges like yours...".Her statement is an example of:

• A)Relationship building
• B)Relationship selling
• C)Understanding
• D)Empathy
• E)Needs analysis

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Definitions:

Turner's Syndrome

A chromosomal disorder that affects only females, where one of the X chromosomes is missing or partially missing, leading to developmental problems.

Birth Trauma

Physical or psychological injury to a baby occurring during the birthing process, or emotional distress in mothers due to childbirth experiences.

Lactose Intolerance

A condition where the body lacks the enzyme lactase, leading to difficulties in digesting lactose, a sugar found in milk and dairy products.

Dairy Products

Foods or beverages that are produced from the milk of mammals, such as cheese, yogurt, and milk.