As a Part of Providing Service to Customers, a Salesperson

question 24

Multiple Choice

As a part of providing service to customers, a salesperson would not be expected to:

• A)return damaged merchandise
• B)handle complaints
• C)work at the customer's business
• D)suggest business opportunities
• E)pass the customer onto their co-worker to sort out any issues

Identify the strengths and weaknesses of advertising as a promotional tool.

Recognize the concept and impact of wasted coverage in advertising.

Comprehend the nature and importance of personal selling in the promotional mix.

Grasp the advantages of personal selling over other promotional methods.

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Definitions:

Holophrases

Single-word expressions used by young children that convey complex meanings or sentences complete in thought.

Vocabulary

The set of words known and used by a person in speaking and writing.

Hand Babbling

Repetitive gestures and movements made by infants, analogous to the babbling sounds in early speech development, serving as a precursor to language acquisition.

Deaf Children

Young individuals who lack the ability to hear, either partially or completely, requiring specialized communication methods.