As They Approach Shore, Rogue Waves Are Called Sneaker Waves

question 7

True/False

As they approach shore, rogue waves are called sneaker waves or sleeper waves.

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Definitions:

Performance Gap

The difference between the actual performance of an organization and its potential or desired performance.

Standards Gap

The difference between existing standards and the newly established benchmarks that need to be met, often leading to a period of adjustment for organizations.

Knowledge Gap

The difference in understanding, information, or knowledge between individuals, groups, or data sets.

Zone of Tolerance

The range of service levels between the desired and adequate performance levels of customers, within which customers are willing to accept variations in service quality.