Once Consumers Have Recognized a Need, They Begin to Search

question 20

Multiple Choice

Once consumers have recognized a need, they begin to search for ways to satisfy that need. The internal search is characterized by

• A)searching a company's website.
• B)examining personal memories and knowledge.
• C)reading consumer reviews.
• D)consulting close friends and families.
• E)analyzing brand advertising.

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Definitions:

Stress-Related Illnesses

Health issues directly influenced or exacerbated by stress, including mental and physical conditions.

Occupational Safety and Health Act

A law passed to ensure worker and workplace safety by setting and enforcing standards; oversees occupational health and safety in the United States.

OSHA

The Occupational Safety and Health Administration, a federal agency responsible for ensuring safe and healthful working conditions by setting and enforcing standards.

Occupational Accidents

Unexpected events that occur in the workplace resulting in injury or harm to an employee.