One Benefit of Having Satisfied Customers Is That They May

question 83

True/False

One benefit of having satisfied customers is that they may spread positive word of mouth.

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Definitions:

Situational Bias

The effect that context or environment can have on an individual's behaviour or decisions, often leading to skewed perceptions or judgements.

Internal Bias

Refers to the personal, often unconscious, predispositions or tendencies that affect one's decisions, perceptions, and interactions.

Proximity

The physical closeness or distance between two points or objects.

Priming

A technique in psychology used to train people's memory both in positive and negative ways, affecting later thoughts and actions without their awareness.