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Susan has naturally curly hair and has often been disappointed with the haircuts she has received. When she moved to a new town, she approached her new office mates and several strangers with curly hair and asked them where they had their hair cut. She chose to spend considerable effort finding a new hair stylist based on the ________ associated with her purchase decision.
Influences
Forces or factors that have an effect on the behavior, opinions, or development of someone or something.
Sleeper Effect
A delayed increase in the impact of a message that occurs when an initially discounted message becomes effective, as the reason for discounting it is forgotten.
Phenomenon
An observable event or fact, especially one that is significant, unusual, or extraordinary.
Message
is a piece of information or communication conveyed from one person to another, either verbally, written, or through another medium.
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