Gene's Complete Cameras Offers Its Customers an Interactive Website to Help

question 58

Multiple Choice

Gene's Complete Cameras offers its customers an interactive website to help them choose the best camera for their lifestyle. But the site's most-used feature is its user blog in which customers-both satisfied and unsatisfied-talk about products they have purchased, and the service received at Gene's. The user blog best represents which of the 4E frameworks for the store's customers?

• A)engage
• B)energize
• C)excite
• D)experience
• E)educate

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Definitions:

Systems Theorist

A scholar who studies how different parts of a system interact with each other to constitute the whole system’s behaviours and properties.

Deviation-Amplifying Feedback

A process in a system wherein the output of one cycle of operations is increased in the next, leading to growth or change in the system.

Dot-Com Bust

The collapse of numerous internet-based companies in the early 2000s following speculative investment in the technology sector.

Financial Meltdown

A sudden and severe downturn in the financial markets that leads to a loss of asset values and can trigger widespread economic crisis.