Hiroshi Sells Building Materials to Local Contractors

question 109

Multiple Choice

Hiroshi sells building materials to local contractors. He wants to build long-term relationships with his contractors through effective follow-up. After delivering the materials, Hiroshi can demonstrate ________ by checking with his contractors right after the delivery and addressing any problems promptly.

• A)assurance and profitability
• B)responsiveness and empathy
• C)tangibility and competence
• D)profitability and reliability
• E)reliability and tangibility

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Definitions:

Confirmation Bias

The tendency to notice and search for information that confirms one’s beliefs and to ignore information that disconfirms one’s beliefs.

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Confirmation Bias

The tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses.

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