The ________ Gap Can Be Closed by Getting Employees to Meet

question 80

Multiple Choice

The ________ gap can be closed by getting employees to meet or exceed service standards when the service is being delivered by empowering service providers, providing support and incentives, and using technology where appropriate.

• A)communications
• B)knowledge
• C)standards
• D)delivery
• E)acceptance

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Definitions:

Implicit Leadership Perspective

The belief that leadership attributes are largely unconsciously inferred and socially constructed based on people's perceptions and preconceptions.

Attribution Errors

Biases in the way people assign causes or motivations to others' behaviors, often overestimating personal factors while underestimating situational influences.

Organizational Outcomes

The results or consequences of an organization's actions, strategies, or processes, which can include productivity, employee satisfaction, and financial performance.

Cultural Values

The core principles and ideals shared by a group that influence behaviors and decision-making.