If a Firm Promises More Than It Can Deliver

question 95

Multiple Choice

If a firm promises more than it can deliver,

• A)it has created an empowerment gap.
• B)consumers will have a knowledge gap.
• C)it creates a communication gap.
• D)it needs to enact a voice-of-customer program.
• E)perishability becomes a problem.

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Definitions:

Tax Situation

The specific financial state or condition of an individual or entity, especially as relates to taxes owed or tax benefits.

Overnight Delivery

A shipping service that guarantees the delivery of packages or documents to their destination by the next business day.

E-mail Message

Digital correspondence sent through the internet from one computer user to one or more recipients.

Bargained-for Exchange

An element of a contract where both parties exchange something of value.