When Marcus Checked into His Las Vegas Hotel, the Front

question 68

Multiple Choice

When Marcus checked into his Las Vegas hotel, the front desk clerk informed Marcus that his room would not be ready for another 20 minutes. Marcus didn't mind waiting; he had arrived well ahead of the standard check-in time and this wait time fell within his ________, the area between his expectations regarding desired service and the minimum level of service he will accept.

• A)zone of tolerance
• B)delivery gap
• C)zone of intolerance
• D)service gap
• E)patience zone

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Definitions:

Accounts Payable Period

The average amount of time it takes for a business to pay off its suppliers after receiving goods or services.

Cash Disbursements

Payments in cash made by a business, including expenses, dividend payments, and investment purchases.

Sales

The total amount of goods or services sold by a company, constituting its main source of revenue.

Accounts Receivable Period

The average number of days it takes for a business to collect payments from its credit sales.