The Old Cliché "Service with a Smile" Recognizes the Fact

question 122

Multiple Choice

The old cliché "Service with a smile" recognizes the fact that

• A)service providers need to be pleasant even if the customer is not.
• B)smiling is contagious.
• C)service providers should smile and not think.
• D)life is too short to be ugly.
• E)services are perishable but a smile is forever.

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Definitions:

Variances From Standard

The differences between actual costs and the standard (expected) costs set by a company for its products or processes.

Finished Goods Account

An accounting ledger where the value of a company's inventory of products that are complete and ready for sale is recorded.

Wage Rate

Wage rate refers to the standardized amount of compensation paid to employees for their labor, either per hour, day, or piece.

Standard Wage Rate

A predetermined rate of pay for a particular job or task, often used in budgeting and cost control to standardize labor costs.