Katie Has Been Assigned the Task of Determining the Zone

question 4

Multiple Choice

Katie has been assigned the task of determining the zone of tolerance for the restaurant's reservation policy. What does Katie need to determine?

• A)The earliest and latest times customers typically request a reservation.
• B)The length of time customers are willing to wait in the lobby before being seated at a table.
• C)Whether or not customers prefer to call to make a reservation or use an app to make a reservation.
• D)Whether the existing reservation system is sufficient in serving the customers.
• E)The difference between the expectation customers have regarding the reservation policy and what they will accept before dining elsewhere.

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Definitions:

Quantity

signifies the amount or number of a material or immaterial good considered as a unit or total.

Opportunity Cost

The cost of missing out on the next best alternative when one option is chosen over another.

Italy

A European country known for its rich history, culture, and significant contributions to art, food, and fashion.

Opportunity Cost

represents the value of the next best alternative that is forfeited when a decision is made to pursue a particular course of action.