An Excellent, Inexpensive, and Readily Accessible Method for Assessing Customers

question 85

Multiple Choice

An excellent, inexpensive, and readily accessible method for assessing customers' service expectations is

• A)customer complaints.
• B)syndicated data services.
• C)employee empowerment programs.
• D)distributive fairness analysis.
• E)management by objective programs.

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Definitions:

Canada

A country in North America known for its vast landscapes, multicultural diversity, and as the second-largest country in the world by area.

Netherlands

A country located in Northwestern Europe, known for its flat landscape, canals, tulip fields, windmills, and cycling routes.

Ecological Footprint

A measure of human demand on Earth's ecosystems, quantifying the amount of natural resources consumed and waste produced.

Ecological Capacity

The capacity of an ecosystem to support biological organisms, including the natural resources and processes that maintain life and biodiversity.