Kent Wants to Survey Recent Customers About the Quality of Service

question 112

Multiple Choice

Kent wants to survey recent customers about the quality of service they received at his small cell phone repair shop. He has customers' mailing and e-mail addresses. Kent will likely use an online survey primarily because it offers

• A)relatively low response rates.
• B)the ability to share video with respondents.
• C)the ability to ask sensitive questions with anonymity.
• D)fast responses at a lower cost.
• E)the opportunity to survey both existing and potential customers.

---

Definitions:

Traumatic Event

An incident that causes physical, emotional, or psychological distress or harm, and is experienced as extremely stressful or disturbing.

Negative Thoughts

Involves pessimistic or adverse thoughts that can be detrimental to one’s mental health.

Higher Power

A spiritual entity or force greater than oneself that individuals may seek connection with, often used in contexts of recovery and personal growth.

Twin Study

A study design in research that compares the similarities among identical and fraternal twins to determine genetic and environmental influences on traits.