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According to the article, without a privately controlled industry jockeying to compete with one another for consumer dollars, there's no need for ______.
Online Banking Services
Financial services provided over the internet, allowing users to conduct transactions, manage accounts, and access banking information remotely.
Service Quality Goals
Targets or objectives set by a business to maintain or improve the standard of service delivered to customers.
Service Recovery
Service Recovery involves a company's efforts to rectify a problem following a service failure, aiming to restore customer satisfaction.
Procedural Fairness
The degree to which the processes and procedures used in decision making are perceived as just, equitable, and without bias.
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