In the Article, the Author Expresses That the Fact That

question 13

Multiple Choice

In the article, the author expresses that the fact that Ms. was asking companies to do business in a different way meant their saleswomen had to make many times the usual number of calls--first to convince agencies and then client companies besides--and to ______.

• A) provide exceptional customer service
• B) constantly validate their credentials to new clients
• C) present endless amounts of research
• D) seek out only high-profile clients.

---

Definitions:

High-deductible

A term often used in insurance policies that require the insured to pay a significant amount out of pocket before the insurance coverage begins to pay.

Tax-free

Financial gains or earnings that are not subject to taxation by government authorities.

Health Care Industry

Comprises entities involved in providing medical services, manufacturing medical equipment or drugs, providing medical insurance, or otherwise facilitating the provision of healthcare to patients.

Equilibrium Price

The cost point where consumer demand for a particular good or service meets producer supply, leading to a balanced market situation.