Which of the Following Should Be Highlighted in a Résumé

question 36

Multiple Choice

Which of the following should be highlighted in a résumé?

• A) Name, address, phone number, qualifications and referees
• B) Employment objective, activities and interests
• C) Work experience and achievements
• D) Reasons for leaving past employment

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Definitions:

Service Expectations

The preconceived notions or standards that customers have regarding the levels of service they should receive.

Perishability

A characteristic of a service.

Service Quality Dimensions

Aspects used to evaluate the quality of service, including reliability, responsiveness, empathy, assurance, and tangibles.

Service Gap

The difference between customer expectations for service quality and the actual service delivered. This gap can influence customer satisfaction and business success.