Action Informed by the Voice of the Customer Is Known

question 9

Multiple Choice

Action informed by the voice of the customer is known as

• A) phatic communication.
• B) customer advocacy.
• C) homophily.
• D) social media.

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Definitions:

Mental Age

An assessment of a child’s intellectual standing compared with that of same-age peers; determined by comparing the child’s test score with the average score for children of each chronological age.

Wechsler Adult Intelligence Scale

A standardized test designed to measure adult intelligence through various verbal and performance indicators.

Verbal Scale

A scale used to measure subjective phenomena where responses are given in words rather than numbers or graphical symbols.

Mental Age

An assessment of an individual's mental capability expressed in terms of the average abilities of a certain age group.