The Format of Journal Should Be Determined Before You Write

question 18

True/False

The format of journal should be determined before you write.

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Definitions:

Service Quality

refers to the assessment of how well a delivered service matches the expectations of the customer, often determining customer satisfaction and loyalty.

Communication Gap

A communication gap occurs when there is a misunderstanding or lack of information between individuals or groups, leading to errors or conflicts.

Empowerment Gap

The disparity between individuals or groups regarding access to resources and opportunities that enable them to make decisions affecting their lives.

Empathy

The ability to understand and share the feelings of another, crucial for establishing meaningful connections and relationships.