In a Business Letter, What Makes the Salutation More Personal

question 32

Multiple Choice

In a business letter, what makes the salutation more personal?

• A) The month of the year is fully spelled out.
• B) An attention line is placed three lines below the inside address.
• C) The reader's address is put at the beginning if the writer knows the reader.
• D) The first name of the reader is used if the writer knows the reader.

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Definitions:

Tasks

Refers to specific duties or pieces of work assigned or required as part of a job or role.

Setting Standards

The process of establishing criteria or benchmarks that define expected levels of performance, quality, or conduct.

Corrective Action

Measures taken to fix a problem or nonconformity and to prevent its recurrence.

Controls

Mechanisms or regulations put in place to guide actions or processes towards desired outcomes in an organization.