Why Should You Avoid Placing a Refusal in the Last

question 77

Multiple Choice

Why should you avoid placing a refusal in the last sentence of a letter?

• A) Reader behaviour research suggests that people do not usually read the entire letter.
• B) The letter needs to be closed positively to foster goodwill.
• C) The bad news should be placed at the beginning of the letter to save reading time.
• D) Reasons for the refusal must be seen first so that the reader does not demand compensation.

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Definitions:

Same Sex Parent

A parent who shares the same gender identity as their partner or co-parent, raising a child or children together.

Schema

A cognitive framework or concept that helps organize and interpret information, allowing individuals to understand new experiences more efficiently.

Cognitive Structure

The mental processes or frameworks that organize and interpret information in the human mind.

Associations

Connections or relationships between thoughts, ideas, or concepts, often used to describe how memories are linked in the mind.