Why Should You Avoid Placing a Refusal in the Last

question 77

Multiple Choice

Why should you avoid placing a refusal in the last sentence of a letter?

• A) Reader behaviour research suggests that people do not usually read the entire letter.
• B) The letter needs to be closed positively to foster goodwill.
• C) The bad news should be placed at the beginning of the letter to save reading time.
• D) Reasons for the refusal must be seen first so that the reader does not demand compensation.

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Definitions:

Treatment

The management and care of a patient or the combating of disease or disorder, which can include medication, therapy, or other interventions.

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Borderline Personality Disorder

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