What Can Help Create a Positive Impression in Customer Service

question 6

Multiple Choice

What can help create a positive impression in customer service?

• A) Good interpersonal skills
• B) Using passive listening skills
• C) Offering cheap goods and services
• D) Offering bonus buys

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Definitions:

Logistical Revenue

The income generated from activities related to the movement and storage of goods, as well as services provided in the logistics supply chain.

Caipirinhas

A traditional Brazilian cocktail made with cachaça (sugar cane hard liquor), sugar, and lime.

Samba Drums

Percussion instruments originating from Brazil, essential in performing Samba music and used in various cultural and musical contexts.

Generic Value Chain

A high-level model describing the series of steps a business uses to create a product or service, from conceptualization to delivery.