The Best Way to Find Out What Customers Really Think

question 35

Multiple Choice

The best way to find out what customers really think about your organisation is to

• A) look at the list of complaints coming in.
• B) ask the front-line staff in your organisation.
• C) listen to the customers.
• D) ask people you know what they've heard about your organisation.

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Definitions:

Fixation

An unhealthy focus or attachment to an object, person, or concept, which can interfere with normal psychological development or behavior.

Phonemes

The smallest units of sound in a language that distinguish one word from another.

Morphemes

The smallest meaningful units of language that convey specific semantic meaning, which can be words or parts of words.

Phoneme

The smallest unit of sound in a language that can distinguish one word from another in the language.