Effective Interpersonal Communication and Behaviours by Leaders Enhance Working Relationships

question 65

True/False

Effective interpersonal communication and behaviours by leaders enhance working relationships and clarify roles, expectations and standards.

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Definitions:

Customer Services

A range of services provided to assist customers in making cost effective and correct use of a product.

Warranties

Warranties are promises made by a seller to a buyer to repair or replace a product within a certain time frame if it fails to meet specified criteria.

Speedy Delivery

The rapid transport and delivery of goods to customers, often used as a competitive advantage in business.

Business Friendship

A relationship built on mutual respect, trust, and professionalism between individuals in a professional setting.