In View of the Gap Between Intent and Effect, Communication

question 38

Multiple Choice

In view of the gap between intent and effect, communication should not be taken for granted because:

• A) the message sent is often quite different from the message received.
• B) barriers arise when the sender assumes that the receiver will automatically understand the message.
• C) we can learn more from listening than talking.
• D) we can recognise different kinds of unspoken messages.