You Can Figure Out What Factors in the Service Product

question 26

True/False

You can figure out what factors in the service product, the environment, and the delivery system are the key drivers to guest satisfaction and intent to return by putting yourself in the guests' shoes and determining what you think is most important.

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Definitions:

Group Development

The phases or stages a group goes through as it forms, progresses, and possibly disbands, including forming, storming, norming, performing, and adjourning.

Cognitive Needs

Psychological requirements related to knowledge, understanding, and intellectual growth.

Formal Group

A group formed with a specific structure and objective, often within organizational contexts, such as committees or work teams.

Ad Hoc Task Force

A temporary group formed for the specific purpose of addressing a particular issue or problem.