The More Tangible the Service Product, the Stronger the Cultural

question 12

True/False

The more tangible the service product, the stronger the cultural values, beliefs, and norms must be to ensure that the guest service employee provides the quality and value of guest experience that the guest expects and the organization wants to deliver.

Develop and analyze comparative bar graphs for parallel comparison of different data sets.

Create component bar graphs to display segmented information within the same categories.

Construct and interpret circle graphs for proportional comparison within categories.

Understand and apply the concepts of future value and present value of annuities and investments.