Examlex
Guests are typically very curious about which part of the service system failed when they are not satisfied.
Utilitarian
An ethical theory that emphasizes the greatest good for the greatest number of people as the measure of right and wrong.
Law and Ethics
The study and application of legal principles and moral standards in professional and personal contexts.
Instrumental Values
Are core beliefs or standards that guide the behavior towards achieving desired end states or objectives.
Desired Ends
The ultimate goals or outcomes that an individual, group, or organization aims to achieve.
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