A Guest's Body Language Can Indicate a Service Failure

question 40

True/False

A guest's body language can indicate a service failure.

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Definitions:

Team Dysfunction

Refers to the breakdown in the effective functioning of a team, leading to conflicts, lack of coordination, and reduced performance.

Accountability for Results

The obligation to report, explain, or justify outcomes, ensuring responsibility for achieving specific objectives or goals.

Team Dysfunction

Problems within a team that hinder its effectiveness, such as lack of trust, fear of conflict, or absence of accountability.

Avoidance of Accountability

This refers to situations where individuals or organizations evade taking responsibility for their actions or decisions.