Body Language Often Serves as a Method to Detect Guest

question 13

True/False

Body language often serves as a method to detect guest satisfaction with a service experience. If the employee can read the dissatisfaction, they can put into place a service recovery plan before the guest finishes the experience and leaves unhappy.

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Definitions:

Cultural Imperialism

is a concept referring to the domination of one culture over another, often through media and cultural forms, leading to the imposition of the dominant culture's values and practices on the subordinate culture.

Capitalism

An economic system characterized by private ownership of the means of production, profit motive, and market competition.

Markets

Economic systems or environments where buyers and sellers engage in the exchange of goods, services, or information.

Juggernaut

An overwhelming, advancing force or structure that crushes everything in its path.