Unhappy Customers Are ______ as Likely to Spread Negative Word

question 37

Multiple Choice

Unhappy customers are ______ as likely to spread negative word of mouth as happy ones are to spread positive word of mouth.

• A) just
• B) twice
• C) three times
• D) four times

Can analyze cultural conflicts and influences, including the impact of music and media on societal norms.

Understand the factors influencing labor productivity.

Analyze the consequences and types of unemployment and underemployment.

Identify the strategies for enhancing productivity in various economies.

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Definitions:

Marginal Social Benefits

The extra advantage obtained by society from the consumption of an additional unit of any product or service.

Positive Externalities

Benefits that are enjoyed by third-parties as a result of an economic transaction or activity, without them directly participating in the transaction.

Pigouvian Tax

A tax imposed on activities that generate negative externalities, aimed at correcting an inefficient market outcome.

Marginal Social Benefits

The incremental benefit the public receives from consuming an additional unit of a good or service.