A Dissatisfied Guest Can Do Any of the Following

question 26

Multiple Choice

A dissatisfied guest can do any of the following. From the organization's perspective, which is BEST?

• A) leave never to return
• B) complain
• C) spread negative word of mouth
• D) suffer in silence

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Definitions:

Process Control

A system of monitoring and adjusting the ways in which a process is conducted, especially in industrial production, to ensure optimal performance and output.

Process Control

Process control involves continuously monitoring and adjusting processes to maintain desired outcomes in manufacturing, production, or other operation systems.

Decision Control

The process of making decisions and establishing policies that guide the actions of an organization.

Third-party Interventions

Mediation or mediation-like approaches by an external party to resolve conflicts or disputes within an organization, aiming to reach a mutually acceptable solution.